Difference between revisions of "Directed Park"
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**Check the box for Use MoH for Ringback so when the caller is parked they hear Music on Hold | **Check the box for Use MoH for Ringback so when the caller is parked they hear Music on Hold | ||
**Set Call Limit to 1 | **Set Call Limit to 1 | ||
| − | *[[ | + | *[[http://wiki.ipitomy.com/wiki/HD_Phones#Manual|Manually Configure]] a phone so that Account 1 is 801, Account 2 is 802, Account 3 is 803, etc. Be sure to set each account to use 1 line only. |
Revision as of 13:14, 10 June 2014
Many times an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key. IN an effort to accommodate this, we have come up with the following solution:
- Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.
- Set the Busy, NoAnswer, and Unavailable Forwarding for these extensions to a destination that will be the failover if the call is not retrieved (typically the Main Menu or Receptionist Extension)
- Check the box for Use MoH for Ringback so when the caller is parked they hear Music on Hold
- Set Call Limit to 1
- [Configure] a phone so that Account 1 is 801, Account 2 is 802, Account 3 is 803, etc. Be sure to set each account to use 1 line only.