Call Recording
There are currently 3 main mechanisms for recording calls on an IPitomy IPPBX System.
- Manual Recordings:
- Initiated by agent, or Extension User while on call.
- These recordings are either in Agent Recordings (if they are recordings by an agent taking a queue call). Or they are available in the work folder in the recording extension's mailbox.
- Initiated by QManager
- These recordings are available through View Recordings in QManager
- Initiated by agent, or Extension User while on call.
- IPitomy Call Recording Application
- Licensed IPitomy Feature that records all calls on designated destinations.
- Third Party Recording
- IPitomy has implemented integration with Trivium to support their call recording application.