Difference between revisions of "IP PBX Manual PBXSetup Services"

From IPitomy Wiki
Jump to navigation Jump to search
 
(20 intermediate revisions by 3 users not shown)
Line 3: Line 3:
 
== Services ==
 
== Services ==
 
=== System Information Section ===
 
=== System Information Section ===
 
+
[[File:servicessysteminfo.png|center]]
 
{| style="border-spacing:0"
 
{| style="border-spacing:0"
 
|-
 
|-
Line 10: Line 10:
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''System Software Version <br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''System Software Version <br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This is the software version that is running on the PBX system.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | This is the software version that is running on the PBX system.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''RAID Status <br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''RAID Status <br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Defines the status the system Raid (if it has one). RAID is Redundant Array of Independent Disks. RAID is available in Software and Hardware versions. 1100 and 1200 systems can only deploy SW RAID. 2000 and 5000 systems are typically deployed using Hardware RAID.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Defines the status the system Raid (if it has one). RAID is Redundant Array of Independent Disks. RAID is available in Software and Hardware versions. 1100 and 1200 systems can only deploy SW RAID. 2000 and 5000 systems are typically deployed using Hardware RAID.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Licensed to <br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Licensed to <br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Displays the name of the company the PBX is licensed to.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Displays the name of the company the PBX is licensed to.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Licensed extensions <br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Licensed extensions <br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Displays how many extensions the system is licensed for. If you try to create more extensions they the PBX has licenses, a warning will display to alert you. There are licenses for both IPitomy branded telephones and non-IPitomy branded telephones. Telephones are assigned the correct license automatically.<br/>
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Displays how many extensions the system is licensed for. If you try to create more extensions they the PBX has licenses, a warning will display to alert you. There are licenses for both IPitomy branded telephones and non-IPitomy branded telephones. Telephones are assigned the correct license automatically.<br/>
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Service Tag<br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Service Tag<br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Unique serial number for the PBX, used when licensing the system.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Unique serial number for the PBX, used when licensing the system.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Host ID<br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Host ID<br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Unique ID used for licensing the system.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Unique ID used for licensing the system.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''System Key<br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''System Key<br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Unique key used for licensing the system.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Unique key used for licensing the system.
 
|-
 
|-
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Download License Info Button <br/>'''
 
| style="border-width: 0.0069in medium 0.0069in 0.0069in;  border-style: solid none solid solid;  border-color: rgb(0, 0, 255) -moz-use-text-color rgb(0, 0, 255) rgb(0, 0, 255);  padding: 0in 0.075in;  text-align: center" | '''Download License Info Button <br/>'''
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clicking this button will save a text file on your PC. This file contains the Unique ID, Serial, and Key of the PBX. Be sure to email this file along with your purchase order when buying additional licenses,
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Clicking this button will save a text file on your PC. This file contains the Unique ID, Serial, and Key of the PBX. Be sure to email this file along with your purchase order when buying additional licenses,
 
|}
 
|}
  
Line 45: Line 45:
 
This feature allows you view what licensed features are available on the system. You can upload or download licenses for the PBX applications. You can also assign Call Manager licenses to users. The following section describes how to perform these functions.
 
This feature allows you view what licensed features are available on the system. You can upload or download licenses for the PBX applications. You can also assign Call Manager licenses to users. The following section describes how to perform these functions.
  
 
+
[[File:servicesdownloadlicense.png|center]]
  
 
{| style="border-spacing:0"
 
{| style="border-spacing:0"
Line 53: Line 53:
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Features<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Features<br/>
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Defines which additional features are licensed on the system. Available features are:
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Defines which additional features are licensed on the system. Available features are:
 
ACD
 
ACD
  
Line 64: Line 64:
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Desktop Call Manager Licenses<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Desktop Call Manager Licenses<br/>
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Displays how many of each Call Manager member type are licensed on the PBX. Currently '''Operator''' and '''User''' are the only functional license. Clicking the '''Assign User Licenses''' button will open a new window for assigning call manager licenses.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | Displays how many of each Call Manager member type are licensed on the PBX. Currently '''Operator''' and '''User''' are the only functional license. Clicking the '''Assign User Licenses''' button will open a new window for assigning call manager licenses.
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | License File<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | License File<br/>
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | In this panel you can download the current license file, or upload a new license.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:1.5in; padding-right:0.075in" | In this panel you can download the current license file, or upload a new license.
 
|}
 
|}
  
Line 92: Line 92:
  
 
==== Assign Single User License ====
 
==== Assign Single User License ====
 
+
[[File:servicesassign.png|center]]
 
'''STEPS:'''
 
'''STEPS:'''
  
Line 98: Line 98:
 
#Click the'''Assign User Licenses''' button. The “'''Assign IPitomy User Licenses'''” window appears. Find the name of the extension that you want to assign the license to. Choose the desired license type from the drop-down list (User/Operator).
 
#Click the'''Assign User Licenses''' button. The “'''Assign IPitomy User Licenses'''” window appears. Find the name of the extension that you want to assign the license to. Choose the desired license type from the drop-down list (User/Operator).
 
#Click the '''Submit''' button to save the changes. Click the '''Close''' button to close the active window.
 
#Click the '''Submit''' button to save the changes. Click the '''Close''' button to close the active window.
#Click the button to save the changes.
+
#Click the [[File:savechanges.png]] button to save the changes.
 
#Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
#Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
  
Line 111: Line 111:
 
#Scroll down to the button of the page and select the license type (User/Operator) to assign to these extensions.
 
#Scroll down to the button of the page and select the license type (User/Operator) to assign to these extensions.
 
#Click the '''Submit''' button to save the changes. Click the '''Close''' button to close the active window.
 
#Click the '''Submit''' button to save the changes. Click the '''Close''' button to close the active window.
#Click the button to save the changes.
+
#Click the [[File:savechanges.png]] button to save the changes.
 
#Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
#Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
  
Line 118: Line 118:
 
This section allows the administrator to restart some or all services in the PBX, as well as clear the Diagnostic log.
 
This section allows the administrator to restart some or all services in the PBX, as well as clear the Diagnostic log.
  
 
+
[[File:servicessystemfunction.png|center]]
  
 
{| style="border-spacing:0"
 
{| style="border-spacing:0"
Line 127: Line 127:
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart PBX Daemon<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart PBX Daemon<br/>
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will stop and restart all asterisk services on the PBX.
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will stop and restart all asterisk services on the PBX.
 
 
{| style="border-spacing:0"
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
|}
 
 
 
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Reboot the PBX<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Reboot the PBX<br/>
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This reboot the PBX.
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This reboot the PBX.
 
 
{| style="border-spacing:0"
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
|}
 
 
 
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart All Services<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart All Services<br/>
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will restart all services, including asterisk, drivers, and web services of the PBX.
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will restart all services, including asterisk, drivers, and web services of the PBX.
 
 
{| style="border-spacing:0"
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:0.0069in solid #000000; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
 
| style="border-top:0.0069in solid #000000; border-bottom:0.0069in solid #000000; border-left:none; border-right:0.0069in solid #000000; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''IMPORTANT:''' '''Performing this function will drop all active calls.'''
|}
 
 
 
 
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart CallManager Daemon<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restart CallManager Daemon<br/>
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will reinitialize Call Manager Sevices. It will drop any active instances of Call Manager.
 
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This will reinitialize Call Manager Sevices. It will drop any active instances of Call Manager.
 +
|-
 +
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |Restart APC UPS Service<br/>
 +
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |This will restart the services for APC UPS.
 +
|-
 +
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |Force Hard Disk Check<br/>
 +
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Click to reboot the PBX and check/attempt to fix errors in the filesystem.  THIS WILL DROP ALL CALLS
 
|-
 
|-
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clear Diagnostic Log<br/>
 
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clear Diagnostic Log<br/>
Line 209: Line 194:
  
 
This area is used to load software files when performing an upgrade.
 
This area is used to load software files when performing an upgrade.
 
+
[[File:servicesloadfile.png|center]]
 
<br/>'''STEPS:'''
 
<br/>'''STEPS:'''
  
Line 221: Line 206:
 
=== TFTP Files ===
 
=== TFTP Files ===
 
This panel allows the administrator to view, load, download, and delete files on the TFTP in the PBX. Typically, the files you would be loading will be phone firmware files.
 
This panel allows the administrator to view, load, download, and delete files on the TFTP in the PBX. Typically, the files you would be loading will be phone firmware files.
 
+
[[File:servicestftp.png|center]]
 
==== Load TFTP File ====
 
==== Load TFTP File ====
  
Line 250: Line 235:
  
 
This feature allows you indicate whether you want the logs to be written to a file or displayed on the PBX webpage.
 
This feature allows you indicate whether you want the logs to be written to a file or displayed on the PBX webpage.
 
+
[[File:serviceslogfile.png|center]]
  
  
Line 271: Line 256:
 
#From the '''PBX Setup=>Services '''page, locate the'''Log File Settings '''section.
 
#From the '''PBX Setup=>Services '''page, locate the'''Log File Settings '''section.
 
#Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to do both, if so desired.
 
#Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to do both, if so desired.
#Click the button to save the changes.
+
#Click the [[File:savechanges.png]] button to save the changes.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
  
Line 277: Line 262:
  
 
This section of the Services page allows you to specify the type of messages that will be captured and available on the '''System Diagnostics''' page.
 
This section of the Services page allows you to specify the type of messages that will be captured and available on the '''System Diagnostics''' page.
 
+
[[File:serviceslogginglevel.png|center]]
  
  
Line 304: Line 289:
 
#From the '''PBX Setup'''=>'''Services '''page, locate the'''Logging Level '''section.
 
#From the '''PBX Setup'''=>'''Services '''page, locate the'''Logging Level '''section.
 
#Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to select all the types, if so desired.
 
#Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to select all the types, if so desired.
#Click the button to save the changes.
+
#Click the [[File:savechanges.png]] button to save the changes.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
  
 
=== Call Event Log Section ===
 
=== Call Event Log Section ===
 +
 
This allows you to enable web service and indicate the call event logs retention time.
 
This allows you to enable web service and indicate the call event logs retention time.
 
+
<p style="text-align: center">[[File:PBX Setup Services Web Services and Call Event Log.jpg|File:PBX Setup Services Web Services and Call Event Log.jpg]]</p>
 
+
{| style="border-spacing:0"
{| style="border-spacing:0;"
+
|-
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
+
| style="background-color:#b8cce4; border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | <center>'''Sections/Fields'''</center>
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
+
| style="background-color:#b8cce4; border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | <center>'''Description'''</center>
 
+
|-
 +
| style="border-top:0.0069in solid #0000ff;  border-bottom:0.0069in solid #0000ff;  border-left:0.0069in solid #0000ff;  border-right:none;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | '''Enable Web Service'''
 +
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | If Enabled (set to '''YES'''), the system will allow call events to be polled via the web service.
 +
|-
 +
| style="border-top:0.0069in solid #0000ff;  border-bottom:0.0069in solid #0000ff;  border-left:0.0069in solid #0000ff;  border-right:none;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | '''Password'''
 +
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | This is the password that will be used to access the call event log files.
 +
|-
 +
| style="border-top:0.0069in solid #0000ff;  border-bottom:0.0069in solid #0000ff;  border-left:0.0069in solid #0000ff;  border-right:none;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | '''Log Retention'''
 +
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | This indicates the number of months that the log files will be retained on the server. Default is '''6''' months.<br/>
 +
|-
 +
| style="border-top:0.0069in solid #0000ff;  border-bottom:0.0069in solid #0000ff;  border-left:0.0069in solid #0000ff;  border-right:none;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | '''Enable RNA statistics'''
 +
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.075in;  padding-right:0.075in" | Used in Ring Groups with a ring strategy of Round Robin, this generates statistics to see when a user is ignoring/not answering calls. Default is '''No'''.<br/>
 
|-
 
|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Enable Web Service'''
+
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''Suppress Call/Queue Manager statistics'''
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If Enabled (set to '''YES'''), the system will allow call events to be polled via the web service.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | This setting allow you to zero out QManager Queue calculations to reduce load when not needed. You can still see calls and interact with them in QManager, it just stops doing calculations on Queues, which uses the most resources.  Default is '''No'''.<br/>
 
 
 
|-
 
|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Password'''
+
| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | '''Reports Memory limit'''
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the password that will be used to access the call event log files.
+
| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Sets a limit to how much memory is used when running CDR Reports as larger reports can temporarily burden the system.  If you are trying to run a large report and its not working, you can bump this limit up from the default, but understand that can result in a sacrifice in performance.  Default is '''500'''.<br/>
 +
|}
  
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Log Retention'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates the number of months that the log files will be retained on the server. Default is '''6''' months.
 
  
|}
 
 
==== Set Call Event Logging ====
 
==== Set Call Event Logging ====
  
Line 336: Line 329:
 
#In the '''Password''' field, enter the password that will be used to access the polling service.
 
#In the '''Password''' field, enter the password that will be used to access the polling service.
 
#Enter the number of months you want to retain the call event logs in the '''Log Retention''' field.
 
#Enter the number of months you want to retain the call event logs in the '''Log Retention''' field.
#Click the button to save the changes.
+
#Click the [[File:Savechanges.png]] button to save the changes.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
 
#Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
  
Line 367: Line 360:
 
'''STEPS:'''
 
'''STEPS:'''
  
#From the '''PBX Setup'''=>'''Services '''page, locate the'''Automated Phone Firmware Updates '''section.
+
#From the '''PBX Setup'''=>'''Phone Global'''page, locate the'''Automated Phone Firmware Updates '''section.
 
#Set the parameters defining if the system should automatically check for firmware, and the interval is should check.
 
#Set the parameters defining if the system should automatically check for firmware, and the interval is should check.
 
#Click the button to save the changes.
 
#Click the button to save the changes.
Line 373: Line 366:
  
 
==== Check for New Firmware Now ====
 
==== Check for New Firmware Now ====
'''STEPS:'''
 
 
# From the '''PBX Setup''''''Services '''page, locate the''' Automated Phone Firmware Updates '''section.
 
# Click on the '''Check Now''' button. The system will display the results once the process is complete. The following is a sample of what the message that will be displayed. This message demonstrates that the firmware version in the PBX and at IPitomy match.
 
 
=== Scheduled Calling ===
 
This is a licensed feature that allows for periodic automated calls to be made by the PBX. This can be used for announcements, bells, alarms etc.
 
 
'''Enabling Scheduled Calling'''
 
  
 
'''STEPS:'''
 
'''STEPS:'''
  
# From the PBX SetupServices page, locate the Scheduled Calling section.
+
#From the '''PBX Setup'''=>'''Services '''page, locate the'''Automated Phone Firmware Updates '''section.
# Change the dropdown to Enabled.
+
#Click on the '''Check Now''' button. The system will display the results once the process is complete. The following is a sample of what the message that will be displayed. This message demonstrates that the firmware version in the PBX and at IPitomy match.
# Click the button to save the changes.
 
# Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database
 
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Select =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Use this column to select which multiple entries to delete or edit.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Enabled =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays if the entry is active.
 
 
 
1: Enabled
 
 
 
0: Disabled
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the name of the Scheduled Call.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Start =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the date which a particular entry is set to start.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== End =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Display the date which a particular entry is set to end
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Interval =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays information on when the Scheduled Call will take place.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Execute =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Shows the time the Scheduled Call will happen.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Target =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the '''Number to Call''' as defined in the Scheduled Call.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Destination =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the '''Number to Connect''' as defined in the Scheduled Call.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to edit individual entries.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to test an individual entry. A call between the Target and Destination will be established.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to delete individual entries.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Edit =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to edit multiple entries if checked in the Select column.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Delete =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to delete multiple entries if checked in the Select column.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Add =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Click to create a new Scheduled Call.
 
 
 
|}
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a name to identify this Scheduled Call.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Date/Time =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define what date and time the Scheduled Call should start and end. You do not need to set an end time.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Recurrence =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines the interval the Scheduled Call will take place. Calls can be set to Daily, Weekly, or Monthly. See the Recurrence table below for more details.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Execute At =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines the time the call will take place for each Recurrence.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Number to Call =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines the entity that will be called.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Number to Connect =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what destination the called party will be connected to.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Extension for COS =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set this to the extension number that is using the Class of Service you wish this Scheduled Call to use when making outbound calls.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Enable/Disable =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Choose Enable for this Scheduled Call to be active, and Disable for it to be inactive.
 
 
 
|}
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Daily =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Everyday:''' Will call at the defined Time every day.
 
 
 
'''Every X Days:''' Will call at the defined Time every (1-1550) days.
 
 
 
'''Every Weekday:''' Will call at the defined Time every M-F.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Weekly =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Every X Weeks on Y:''' Will call at the defined Time every (1-1550) weeks on the day defined.
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Monthly =====
 
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Day:''' Will call at the defined Time every (1st-31st) day of the month.
 
 
 
'''The X Week on Y:''' Will call at the defined Time on the 1<sup>st</sup>, 2<sup>nd</sup>, 3<sup>rd</sup>, or 4<sup>th</sup> week of the month on the day defined.
 
 
 
'''Every X Months:''' Will call at the defined Time every (1-31) months.
 
 
 
|}
 
'''Adding a New Scheduled Call'''
 
 
 
'''STEPS:'''
 
 
 
# From the '''PBX SetupServices '''page, locate the Scheduled Calling section.
 
# If enabled, click the button for Manage Calls, which will take you to the '''List of Scheduled Calls''' page.
 
# Click the '''Add''' button.
 
# Configure your new Scheduled Call. If errors are made, you can click '''Rese'''t to start over.
 
# Click '''Submit''' to save.
 
# Click the blue link Back to Services to return to the '''PBX SetupServices '''page.
 
# Click the button to save the changes.
 
# Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database
 
 
 
'''Edit a Scheduled Call'''
 
 
 
'''STEPS:'''
 
 
 
# Navigate to the List of Scheduled Calls page.
 
# Click the icon to edit an individual entry, or place a check next to multiple entries and click the '''Edit''' button.
 
# Make the necessary changes.
 
# Click '''Submit''' to save.
 
# Click the blue link Back to Services to return to the '''PBX SetupServices '''page.
 
# Click the button to save the changes.
 
# Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database
 
 
 
'''Edit a Scheduled Call'''
 
 
 
'''STEPS:'''
 
 
 
# Navigate to the List of Scheduled Calls page
 
# Click the icon to delete an individual entry, or place a check next to multiple entries and click the '''Delete''' button.
 
# Click the blue link Back to Services to return to the '''PBX SetupServices '''page.
 
# Click the button to save the changes.
 
# Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database
 
 
 
'''Test a Scheduled Call'''
 
 
 
'''STEPS:'''
 
 
 
# Navigate to the '''List of Scheduled Calls''' page.
 
# Click the button to test the call connection immediately.
 
# If the call does not work to your end users desires, reconfigure the Scheduled Call and test again.
 

Latest revision as of 16:29, 29 February 2016



Logo on white background (small).gif
support@ipitomy.com | 941.306.2200 (Opt 2 for Support)
You are viewing the IPitomy IP PBX Manual, Table of Contents.


Services

System Information Section

Servicessysteminfo.png
Sections/Fields
Description
System Software Version
This is the software version that is running on the PBX system.
RAID Status
Defines the status the system Raid (if it has one). RAID is Redundant Array of Independent Disks. RAID is available in Software and Hardware versions. 1100 and 1200 systems can only deploy SW RAID. 2000 and 5000 systems are typically deployed using Hardware RAID.
Licensed to
Displays the name of the company the PBX is licensed to.
Licensed extensions
Displays how many extensions the system is licensed for. If you try to create more extensions they the PBX has licenses, a warning will display to alert you. There are licenses for both IPitomy branded telephones and non-IPitomy branded telephones. Telephones are assigned the correct license automatically.
Service Tag
Unique serial number for the PBX, used when licensing the system.
Host ID
Unique ID used for licensing the system.
System Key
Unique key used for licensing the system.
Download License Info Button
Clicking this button will save a text file on your PC. This file contains the Unique ID, Serial, and Key of the PBX. Be sure to email this file along with your purchase order when buying additional licenses,

View System Information

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Information section.
  2. Use the table of settings and their description for an explanation of how the system is configured.

License Information Section

This feature allows you view what licensed features are available on the system. You can upload or download licenses for the PBX applications. You can also assign Call Manager licenses to users. The following section describes how to perform these functions.

Servicesdownloadlicense.png
Sections/Fields
Description
Features
Defines which additional features are licensed on the system. Available features are:

ACD

InGenius

Multisite

Call Scheduling

Desktop Call Manager Licenses
Displays how many of each Call Manager member type are licensed on the PBX. Currently Operator and User are the only functional license. Clicking the Assign User Licenses button will open a new window for assigning call manager licenses.
License File
In this panel you can download the current license file, or upload a new license.

Upload License File

STEPS:

  1. From the PBX Setup=>Services page, locate the License Info section.
  2. Click on the Browse button in that section of the page.
  3. Specify the location of the file you want to upload, then click Upload File button.
  4. The system will log you out of the PBX.
  5. Log back into the PBX.
  6. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Download License File

STEPS:

  1. From the PBX Setup=>Services page, locate the License Info section.
  1. Click the Download File button.
  1. Your browser may prompt you as to where you wish to save the file.

Assign Single User License

Servicesassign.png

STEPS:

  1. From the PBX Setup=>Services page, locate theLicense Info section.
  2. Click theAssign User Licenses button. The “Assign IPitomy User Licenses” window appears. Find the name of the extension that you want to assign the license to. Choose the desired license type from the drop-down list (User/Operator).
  3. Click the Submit button to save the changes. Click the Close button to close the active window.
  4. Click the Savechanges.png button to save the changes.
  5. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database.

If this is the first time a license has been assigned, be sure to return to the servies page and click the Restart Call Manager button.

Assign Multiple User Licenses

STEPS:

  1. From the PBX Setup=>'Services page, locate the'Download License info section.
  2. Click theAssign User Licenses button. The “Assign IPitomy User Licenses” window appears. Click on the box (place a checkmark) to the left of each of the extensions that you want to assign the licenses to.
  3. Scroll down to the button of the page and select the license type (User/Operator) to assign to these extensions.
  4. Click the Submit button to save the changes. Click the Close button to close the active window.
  5. Click the Savechanges.png button to save the changes.
  6. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database.

System Functions Section

This section allows the administrator to restart some or all services in the PBX, as well as clear the Diagnostic log.

Servicessystemfunction.png
Sections/Fields
Description
Restart PBX Daemon
This will stop and restart all asterisk services on the PBX.
IMPORTANT: Performing this function will drop all active calls.
Reboot the PBX
This reboot the PBX.
IMPORTANT: Performing this function will drop all active calls.
Restart All Services
This will restart all services, including asterisk, drivers, and web services of the PBX.
IMPORTANT: Performing this function will drop all active calls.
Restart CallManager Daemon
This will reinitialize Call Manager Sevices. It will drop any active instances of Call Manager.
Restart APC UPS Service
This will restart the services for APC UPS.
Force Hard Disk Check
Click to reboot the PBX and check/attempt to fix errors in the filesystem. THIS WILL DROP ALL CALLS
Clear Diagnostic Log
This will clear the Diagnostics logs from the PBX system.

Restart PBX

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Functions section.
  2. Click on the Restart PBX button. All asterisk services on the PBX and return you to the Services page when it is done.

Reboot PBX

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Functions section.
  2. Click on the Reboot PBX button. The will perform a software reboot, and require you to log back in when it is done.

Restart Services

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Functions section.
  2. Click on the Restart Services button. The system will restart all the services that are running and return you to the Services page when it is done.

Restart Call Manager

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Functions section.
  2. Click on the Restart Call Manager button. The system will restart process for the CallManager application and return you to the Services page when it is done.

Clear Diagnostics

STEPS:

  1. From the PBX Setup=>Services page, locate theSystem Functions section.
  2. Click on the Clear Diagnostics button. The system will clear all the diagnostic messages on the PBX server and return you to the Services page when it is done.

Load File System

This area is used to load software files when performing an upgrade.

Servicesloadfile.png


STEPS:

  1. From the PBX Setup=>Services page, locate theFile System section.
  2. Click on the Browse button in that section of the page.
  3. Specify the location of the file you want to load. The file must have the .tgz file extension.
  4. The PBX will load the file, and the PBX will reboot.
  5. Upon logging in, a prompt declaring the database version does not match will appear, Click OK and the database will be converted.
  6. Click on the Apply Changes link at the top of the page.

TFTP Files

This panel allows the administrator to view, load, download, and delete files on the TFTP in the PBX. Typically, the files you would be loading will be phone firmware files.

Servicestftp.png

Load TFTP File

STEPS:

  1. From the PBX Setup=>Services page, locate theTFTP Files section.
  2. Click on the Browse button in that section of the page.
  3. Specify the location of the file you want to load onto the PBX.

Download TFTP File

STEPS:

  1. From the PBX Setup=>Services page, locate theTFTP Files section.
  2. Click on the blue TFTP Files link. A listing of the files that have been loaded on the TFTP server will be displayed.
  3. Click on the blue link for the file you want to download. Your browser may require you to specify the location where you want to download the TFTP file.

Delete TFTP File

STEPS:

  1. From the PBX Setup=>'Services page, locate the'TFTP Files section.
  2. Click on the blue TFTP Files link. A listing of the files that have been loaded on the TFTP server will be displayed.
  3. Find the name of the file you want to delete from the list.
  4. Click on the Delete button. The file is removed from the list and the system will return you to the Services page.

Log File Settings

This feature allows you indicate whether you want the logs to be written to a file or displayed on the PBX webpage.

Serviceslogfile.png


Sections/Fields
Description
Log to File
If selectedthe system will write the log messages to the ipitomy.log file, accessible by IPitomy Support. Default is enabled.
Display on Page
If selectedthe system will display the log messages on the System Diagnostics page, accessable by anyone with Administrator access to the PBX. Default is enabled.

Select Log File Settings

STEPS:

  1. From the PBX Setup=>Services page, locate theLog File Settings section.
  2. Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to do both, if so desired.
  3. Click the Savechanges.png button to save the changes.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Logging Level Section

This section of the Services page allows you to specify the type of messages that will be captured and available on the System Diagnostics page.

Serviceslogginglevel.png


Sections/Fields
Description
Information
If selectedthe system will log Information level messages.
Warnings
If selectedthe system will log Warning level messages.
Errors
If selectedthe system will log Error level messages.
All
If selectedthe system will log all the message types above and some other types such as Notice.

Select Logging Level

STEPS:

  1. From the PBX Setup=>Services page, locate theLogging Level section.
  2. Select (placing a checkmark in the box) the method that you want the log files to be handled. You can elect to select all the types, if so desired.
  3. Click the Savechanges.png button to save the changes.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Call Event Log Section

This allows you to enable web service and indicate the call event logs retention time.

File:PBX Setup Services Web Services and Call Event Log.jpg

Sections/Fields
Description
Enable Web Service If Enabled (set to YES), the system will allow call events to be polled via the web service.
Password This is the password that will be used to access the call event log files.
Log Retention This indicates the number of months that the log files will be retained on the server. Default is 6 months.
Enable RNA statistics Used in Ring Groups with a ring strategy of Round Robin, this generates statistics to see when a user is ignoring/not answering calls. Default is No.
Suppress Call/Queue Manager statistics This setting allow you to zero out QManager Queue calculations to reduce load when not needed. You can still see calls and interact with them in QManager, it just stops doing calculations on Queues, which uses the most resources. Default is No.
Reports Memory limit Sets a limit to how much memory is used when running CDR Reports as larger reports can temporarily burden the system. If you are trying to run a large report and its not working, you can bump this limit up from the default, but understand that can result in a sacrifice in performance. Default is 500.


Set Call Event Logging

STEPS:

  1. From the PBX Setup=>Services page, locate theCall Event Log section.
  2. From the Enable Web Service field, select YES to enable the system to start polling the event logs. Otherwise, select NO if you do not want the system to perform this function.
  3. In the Password field, enter the password that will be used to access the polling service.
  4. Enter the number of months you want to retain the call event logs in the Log Retention field.
  5. Click the Savechanges.png button to save the changes.
  6. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Automated Phone Firmware Updates

This allows you to set the parameters for the system to perform automated firmware updates. Currently, when enabled, the PBX will check at midnight to see if there are more current phone firmware files available, and will download them if they exist.


The following table provides the parameters and their descriptions for the Automated Phone Firmware Updates feature.


Sections/Fields
Description
Enable Firmware Update Service If enabled (set to YES), then the system will perform an automated check for firmware updates.
Interval This allows you to indicate how often the system will check for new firmware. Available internals are Daily, Weekly or Monthly.
Check for Firmware Now This allows you to check for firmware on demand.

Set Automated Firmware Update Parameters

STEPS:

  1. From the PBX Setup=>Phone Globalpage, locate theAutomated Phone Firmware Updates section.
  2. Set the parameters defining if the system should automatically check for firmware, and the interval is should check.
  3. Click the button to save the changes.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Check for New Firmware Now

STEPS:

  1. From the PBX Setup=>Services page, locate theAutomated Phone Firmware Updates section.
  2. Click on the Check Now button. The system will display the results once the process is complete. The following is a sample of what the message that will be displayed. This message demonstrates that the firmware version in the PBX and at IPitomy match.