Difference between revisions of "Q Manager"

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[[http://wiki.ipitomy.com/wiki/Q_Manager_Icons| Q Manager Icons Explained]]
 
[[http://wiki.ipitomy.com/wiki/Q_Manager_Icons| Q Manager Icons Explained]]
  
==Chat==
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== Chat ==
The PBX has a built in XMPP Server that allows Q Manager to use Chat.
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 +
The PBX has a built in XMPP Server that allows Q Manager to use Chat.
 +
 
 
*Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
 
*Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
 
*Ensure that Chat Server Status says Running
 
*Ensure that Chat Server Status says Running
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*Click Chat and ensure its enabled
 
*Click Chat and ensure its enabled
 
**Q Manager automatically uses the same settings for the extension
 
**Q Manager automatically uses the same settings for the extension
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 +
[[File:QManager-ChatConfig.jpg|File:QManager-ChatConfig.jpg]]

Revision as of 18:48, 4 March 2014

Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.

Click the link for Q Manager [Release Notes]

Installation

  • Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
    • User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
  • Save and Apply Changes.
  • Click the Restart Call Manager button.
  • Q Manager requires that your PC have .NET Framework 4.0 installed.
  • Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
    • NOTE: You may need to be using Internet Explorer to one click install.
  • Click Settings in Q Manager if the settings are not displaying on launch
  • Set Username to an Extension Number that is assigned a license
  • Set Password to the Voicemail PIN of the Extension
  • Set Server Address to the IP of the PBX
  • Leave Port at the default of 5048
  • Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.

File:QManager-GeneralSettings.jpg

Training Video

The following [Video] goes over how to use Q Manager, with some basic setup instructions near the end.

[Q Manager Icons Explained]

Chat

The PBX has a built in XMPP Server that allows Q Manager to use Chat.

  • Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
  • Ensure that Chat Server Status says Running
  • Apply Changes
  • Click Settings in Q Manager
  • Click Chat and ensure its enabled
    • Q Manager automatically uses the same settings for the extension

File:QManager-ChatConfig.jpg