RTI Integration

Setting Up RTI CTI integration

Setting the RTI Server Address

Type this into your browser to set the address of the RTI server:

http://<pbx ip address>/ippbx/telFL.php?setServerIP=<RTI IP address>

Note: <pbx ip address> should be replaced with the LAN IP of the PBX. <RTI IP address> Should be replaced with the LAN IP of your RTI server. If you do not know this, it may be found by going to your RTI icon, and opening. The LAN IP is the IP configured there.

There should be a message displayed upon successfully setting the address.

NOTE  PBX software must be on 5.x or later.

Set Up URLs on Q Manager clients

In the PBX go to PBXSetup ScreenPop URLs

Enter a Name for the URL, then enter the URL below:

http://<pbx ip address>/ippbx/telFL.php?dt=A&num={0}&name={1}&DNIS={2}&agent={3}&ext={4}

Note: <pbx ip address> indicates replacement with LAN IP of PBX
 
The fields on the URL match up with what is passed to the RTI system.  They are dynamically configured on the client where:  

• {0} = CID Number
• {1} = CID Name
• {2} = Dialed Number (for inbound calls)
• {3} = Logged in Agent (your agent in Q Manager)
• {4} = Your Extension number.

Click Add and then Save.

Note: All fields are dynamically configured. You need make no modifications to the URL other than LAN IP.

In the client Select CTI->Screen Pops and then Import URLs. You should also check "Enable Automatic Popups"

Select the URL you entered into the PBX.  Make sure the box next to enabled is checked and press OK at the bottom of the Import dialog. 

You should now see that the URL is imported to the client's list of URLs.  Click, enabled, and click AutoPopInbound. Ensure that Use Browser is NOT checked.

NOTE: If you have remote users, you will need to ensure they are able to get in and access QManager from their remote location. The best and most secure option is to have the user come in via a VPN (you will need to add the remote sites LAN IP range to the Call Manager services [port 5048] that is in the [ACL]). If that is not possible, you will need to forward port 5048 from the PBX site router to the LAN IP of the PBX (you will need to add the remote site WAN IP to the Call Manager service [port 5048] that is in the [ACL]).