Room Management System

Room Management System

The Room Management System (RMS) is a licensed feature which allows you to specify PBX extensions as hotel guest room extensions, and manage the rooms associated with them. The application is found under Applications->Room Mgmt.
You must Enable the application to access the RMA Applet GUI, which is found by browsing to <PBX IP address>/ippbx/RMSApplet.php. The username to log in is roomadmin, and the password is roomadmin.

General Settings

Sections/Fields	Description
Enable/Disable Application	When disabled, any settings set on this page will not have an effect.
Check in Class of Service	Class of service to apply to guests that are checked in.
Check out Class of Service	Class of service to apply to vacant rooms.
Operator / Front Desk Destination	Destination that will be dialed when pressing 0 from a guest room.

RMS Applet Settings

Sections/Fields	Description
Company Name	Company Name to be displayed on the RMS Applet GUI.
Upload a Private Label Image	Upload an image of the company logo.
Reset Admin Password to Default	Resets the RMSApplet login to roomadmin/roomadmin.

Wakeup Call Settings

Sections/Fields	Description
Ring Timer	Amount of time in seconds for a wakeup call to ring the guest extension during each wakeup call attempt.
Retry Interval	Amount of time in minutes for a wakeup call to wait before ringing the guest extension again, if the previous wakeup call attempt failed.
Attempts before Failure	Number of times a wakeup call will attempt to ring the guest extension before failing.
Use Custom Wakeup Call Prompt	Set a custom wakeup call prompt to play for the guest picking up the wakeup call. You will need to upload the file to PBX Setup->Prompts.

Guest Permissions

Sections/Fields	Description
Allow Voicemail	When checked, allows voicemail to be left at guest extensions. Here you can also set the feature code for accessing a guest extension’s personal voicemail. The default is 923.
Allow Wakeup Call	When checked, allows guest extensions to set a wakeup call by dialing the feature code (the default is *55).
Allow Internal Calls	When checked, allows guest extensions to make calls to other guest extensions.

Staff Settings

Sections/Fields	Description
Staff Menu Access Code	The access code that staff members can dial to access the Staff menu and use staff access codes to change room flags. You will be prompted for the password set below.
Staff Menu Password	Password used to access the staff menu.

Guestroom Extensions

Here you can select PBX extensions from the Available Extensions list and add them to the Selected as Guestrooms list. These selected extensions will be the guest extensions. Once the RMS Application is set to Enabled, these guest extensions will automatically be assigned the Checked Out Class of Service that you specified above.

Configuring Office 1

STEPS:

1. Click on Destinations->Branch Offices. The Branch Offices page is displayed.
2. Click on the ADD office button. The Edit Branch Office page appears.
3. Give a unique NAME for the connection. The name should only contain alpha-numeric characters and no spaces. It should be ONE WORD ONLY.
4. Enter the External IP of the PBX in the Host field.
5. Enter a unique DIALING PREFIX of an asterisk followed by two numbers.
6. Give a unique PASSWORD for the connection.
7. Select NO for REGISTER (Note: that registration is not required if host is known).
8. Configure Enable Trunking as needed.
9. Configure Enable Multisite Manager Connection as needed.
10. Set QUALIFY at 0.
11. Configure Enable IAX2 Trunking as needed.
12. Click the button to save the changes.
13. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database

Configuring Office 2

STEPS:

1. Click on Destinations->Branch Offices. The Branch Offices page is displayed.
2. Click on the ADD Office button. The Edit Branch Office page appears.
3. Enter a name in the NAME field that matches that given to the Office 1 PBX. The name should only contain alpha-numeric characters and no spaces. It should be ONE WORD ONLY.
4. Enter an external IP address or domain corresponding to the IP of the main office PBX in the HOST field.
5. Enter a UNIQUE dialing prefix for the extensions connected to the Office 2 PBX.
6. The PASSWORD for Branch Office 2 needs to be the same as the one assigned in the Branch Office 1 PBX.
7. Select NO for REGISTER.
8. Configure Enable Trunking as needed.
9. Configure Enable Multisite Manager Connection as needed.
10. Set QUALIFY at 0.
11. Configure Enable IAX2 Trunking as needed.
12. Click the button to save the changes.
13. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database

To setup additional Branch Offices in the PBX, use the steps outlined above. Keep in mind to use the same logic (pattern) and make sure that the dialing prefix is unique to each office.

Edit Branch Office

STEPS:

1. From the Destinations->Branch Office page, locate the schedule name that you want to edit.
2. Click on icon to the right of the Name of the Branch Office you want to update. The Edit Branch Office page appears.
3. Edit the necessary parameters to configure the branch office.
4. Click the button to save the changes.
5. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database

Delete Branch Office

STEPS:

1. From the Destinations->Branch Offices page, locate to the Name from the Branch Office listing that you want to remove.
2. Click on icon to the right of the Name of the Branch Office you want to delete. The Branch Office is removed from the listing page.
3. Click the button to save the changes.
4. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database

Branch Extensions

Branch Extensions are created through the add extension field at the bottom of the branch office edit page. Branch extensions can be dialed directly without a prefix, provided that these extensions are properly configured on the PBX for which the branch extensions are defined. Branch extensions will appear in call routing drop down lists throughout the system after they are created. If needed, you can add Ring Group and Menu numbers as Branch Extensions.

Configuring Office 2 with Branch Extensions

STEPS:

1. Click on Destinations->Branch Offices. The Branch Offices page appears.
2. Click on the Branch Office connection (Name) assigned to Office 1.
3. Assuming Office 1 has extension numbers 100 thru 110, enter the numbers 100 to 110 in the field above the Add button then click ADD. You will enter (add) each extension one at a time. Note: Using the format X-Y will add all extensions in the specified range.
4. If the extension number is valid (not already in use), the new extension will appear in the list of Branch Extensions.
5. Click the button to save the changes.
6. Click the Apply Changes link located at the top right hand corner of the page, to commit the changes to the database.
7. Verify the new extension by calling the number from phones located (registered) at Branch Office 2.

To place a call from one Branch Office to another simply dial the prefix that was assigned to that locations PBX + the extension of the user trying to be reached at the other office. This same easy concept works for transferring calls from one Branch Office to another. Or, if you have the extension configured as a Branch Extension on your PBX, you can simply dial the extension number and it will be automatically routed to the branch.

View Branch Office Extensions

STEPS:

1. From the Destinations->Branch Office page, click on the Show Extensions button located at the top of the Branch Office list page.
2. A popup window appears displaying all the extension information for each Branch Office that is currently in the system.
3. Click on the “X” to close the popup window.

Parking at a Branch

In order to Park and retrieve parked calls at a Branch Office, you will have to do a little bit of programming.

Parking

• Create a Phantom Extension at the remote end PBX
• Add this as a Branch Extension in the local PBX
• Unconditionally Forward this ext to PSTN number ##700#
• When a user wants to park a call at the Branch Office, have them transfer the call to the Branch Extension

Retrieving Park

• Note the Branch Prefix Code
• To retrieve a call Parked at a branch, dial the prefix code plus the slot the call is parked in
  • eg. With a Branch Prefix Code of *28 and a call Parked in 702, the user will dial *28702 to retrieve the call