http://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&feed=atom&action=historyTroubleshooting Remote SIP - Revision history2024-03-29T08:36:21ZRevision history for this page on the wikiMediaWiki 1.35.11http://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=4036&oldid=prevMike Lunn at 16:55, 13 May 20162016-05-13T16:55:40Z<p></p>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[Category: Troubleshooting|Remote SIP]]</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Troubleshooting Remote SIP Connections =</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Troubleshooting Remote SIP Connections =</div></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=4030&oldid=prevMike Lunn: /* Troubleshooting Remote SIP Connections */2016-05-12T19:35:13Z<p><span dir="auto"><span class="autocomment">Troubleshooting Remote SIP Connections</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:35, 12 May 2016</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27" >Line 27:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[http://voipspsear.com] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[http://voipspsear.com <ins class="diffchange diffchange-inline">Voipspear</ins>] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
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</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=4029&oldid=prevMike Lunn: /* Troubleshooting Remote SIP Connections */2016-05-12T19:34:52Z<p><span dir="auto"><span class="autocomment">Troubleshooting Remote SIP Connections</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:34, 12 May 2016</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27" >Line 27:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[voipspsear.com] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[<ins class="diffchange diffchange-inline">http://</ins>voipspsear.com] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td></tr>
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</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=4028&oldid=prevMike Lunn: /* Troubleshooting Remote SIP Connections */2016-05-12T19:34:35Z<p><span dir="auto"><span class="autocomment">Troubleshooting Remote SIP Connections</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:34, 12 May 2016</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27" >Line 27:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">[</del>[voipspsear.com<del class="diffchange diffchange-inline">]</del>] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[voipspsear.com] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
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</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=4027&oldid=prevMike Lunn at 19:34, 12 May 20162016-05-12T19:34:23Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:34, 12 May 2016</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[http://myvoipspeed.visualware.com http://myvoipspeed.visualware.com]</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[voipspsear.com]] is a great resource to check the stability of a sites internet connection. We recommend setting up to monitor the public IP address of the site from an east, west, and central US server. The site router will need to be set to reply to ICMP traffic. Its best to look at the 3hr window on voipspear as it will be the most accurate representation of their connection.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=3971&oldid=prevMike Lunn: /* Troubleshooting Remote SIP Connections */2016-03-25T22:12:10Z<p><span dir="auto"><span class="autocomment">Troubleshooting Remote SIP Connections</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 22:12, 25 March 2016</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Things to check if a remote phone or SIP Provider is not working. This can no audio, one way audio, poor audio quality, dropped calls, or other intermittent behavior.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Things to check if a remote phone or SIP Provider is not working. This can no audio, one way audio, poor audio quality, dropped calls, or other intermittent behavior.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Good article on SIP and One Way Audio:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">https://www.think-like-a-computer.com/2011/03/14/one-way-audio-voip/</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>When an issue is reported, we advise to start by ensuring the following settings are correct:</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>When an issue is reported, we advise to start by ensuring the following settings are correct:</div></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=3771&oldid=prevMike Lunn: /* Remote phone rings, answer, no one there, no audio at all */2015-12-02T20:13:40Z<p><span dir="auto"><span class="autocomment">Remote phone rings, answer, no one there, no audio at all</span></span></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 20:13, 2 December 2015</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l45" >Line 45:</td>
<td colspan="2" class="diff-lineno">Line 45:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>In some circumstances, when signalling fails to terminate a call properly, you can end up with channels that appear to be connected.&nbsp; If you have a call limit on a sip provider or a remote phone these hung channels can cause the counter to be incremented and if you get enough channels like this equal to your call limit you might not be able to make calls.&nbsp; In order to prevent this from occurring you can set RTP Timeout and RTP Timeout On Hold under PBXSet->SIP->Advanced.&nbsp; Note there are a couple of nuances to using these settings.&nbsp; If you do not have music on hold and set RTP Timeout on Hold, then the call will drop after the specified number of seconds on hold due to lack of RTP traffic.&nbsp; It's a good idea to set these to something beyond a reasonable hold time.&nbsp; RTP Timeout itself could be set to something like 10-20 seconds and it generally won't effect anything, (except you will never have hung channels).&nbsp; RTP Timeout on hold is better at a setting like 300 seconds so that you don't hang up on people that you put on hold if you haven't properly set your music on hold.&nbsp; (Note setting music on hold to use silence file is okay, you just need a file).&nbsp;</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>In some circumstances, when signalling fails to terminate a call properly, you can end up with channels that appear to be connected.&nbsp; If you have a call limit on a sip provider or a remote phone these hung channels can cause the counter to be incremented and if you get enough channels like this equal to your call limit you might not be able to make calls.&nbsp; In order to prevent this from occurring you can set RTP Timeout and RTP Timeout On Hold under PBXSet->SIP->Advanced.&nbsp; Note there are a couple of nuances to using these settings.&nbsp; If you do not have music on hold and set RTP Timeout on Hold, then the call will drop after the specified number of seconds on hold due to lack of RTP traffic.&nbsp; It's a good idea to set these to something beyond a reasonable hold time.&nbsp; RTP Timeout itself could be set to something like 10-20 seconds and it generally won't effect anything, (except you will never have hung channels).&nbsp; RTP Timeout on hold is better at a setting like 300 seconds so that you don't hang up on people that you put on hold if you haven't properly set your music on hold.&nbsp; (Note setting music on hold to use silence file is okay, you just need a file).&nbsp;</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>=== Remote phone rings, answer, no one there, no audio at all ===</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>=== Remote phone rings, answer, no one there, no audio at all<ins class="diffchange diffchange-inline">. Caller continues to hear ringing </ins>===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has come to our attention that some routers use the default ports set in the phone for RTP (1000-1012). We have also seen this happen at sites with certain ISP modem/routers (Comcast & Time Warner for sure). If you are having problems with audio, or a call ringing and not actually answering when you pick up, you can log into the phone via IP address and try the following:</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has come to our attention that some routers use the default ports set in the phone for RTP (1000-1012). We have also seen this happen at sites with certain ISP modem/routers (Comcast & Time Warner for sure). If you are having problems with audio, or a call ringing and not actually answering when you pick up, you can log into the phone via IP address and try the following:</div></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=3748&oldid=prevMike Lunn: /* Remote phone rings, answer, no one there, no audio at all */2015-11-17T17:54:50Z<p><span dir="auto"><span class="autocomment">Remote phone rings, answer, no one there, no audio at all</span></span></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 17:54, 17 November 2015</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l56" >Line 56:</td>
<td colspan="2" class="diff-lineno">Line 56:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#If you want set this field in the global template (PBXSetup=>Phone Global) for all phones you need to modify the field <code>BeginPort="1000" EndPort="1012"</code> and change the ports to something unused that is not 1000-1012. If you use this method, you don't have to disable Auto Download Config or do any manual settings in the phone.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#If you want set this field in the global template (PBXSetup=>Phone Global) for all phones you need to modify the field <code>BeginPort="1000" EndPort="1012"</code> and change the ports to something unused that is not 1000-1012. If you use this method, you don't have to disable Auto Download Config or do any manual settings in the phone.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">NOTE: If you are in Canada and using Dell Canada or Videotron as your ISP, you may need to change the range to 7000-7012</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== After rebooting PBX Remote Phones do not recover quickly ===</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== After rebooting PBX Remote Phones do not recover quickly ===</div></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=3615&oldid=prevMike Lunn: /* Troubleshooting Remote SIP Connections */2015-08-13T19:18:43Z<p><span dir="auto"><span class="autocomment">Troubleshooting Remote SIP Connections</span></span></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:18, 13 August 2015</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12" >Line 12:</td>
<td colspan="2" class="diff-lineno">Line 12:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#The appropriate port forwards are configured in the Main Site Router [[Port Forwarding]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#The appropriate port forwards are configured in the Main Site Router [[Port Forwarding]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>*If you are troubleshooting a remote phone and you have a network available that you are certain works for registering remote phones to other systems, this network would be a good place to attempt to register the remote phone from. If it works, then the problem is most likely with the Remote Site Router as opposed to the router in front of the PBX. If it doesn't work then it's most likely an issue with the Main Site Router or and ACL issue.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>*If you are troubleshooting a remote phone and you have a network available that you are certain works for registering remote phones to other systems, this network would be a good place to attempt to register the remote phone from. If it works, then the problem is most likely with the Remote Site Router as opposed to the router in front of the PBX. If it doesn't work then it's most likely an issue with the Main Site Router or and ACL issue. <ins class="diffchange diffchange-inline"> Whichever router is the cause, the most likely issue is inconsistent NAT caused by an ALG that needs to be disabled. Here is a link to a great article that goes over what the ALG is and why it doesn't work with SIP: http://www.voip-info.org/wiki/view/Routers+SIP+ALG</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*If you are troubleshooting a SIP Provider, try registering a remote phone and ensure that it works. This will help to discern that everything we expect to work with regards to the Main Site Router and PBX settings are correct.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>*If you are troubleshooting a SIP Provider, try registering a remote phone and ensure that it works. This will help to discern that everything we expect to work with regards to the Main Site Router and PBX settings are correct.</div></td></tr>
</table>Mike Lunnhttp://wiki.ipitomy.com/index.php?title=Troubleshooting_Remote_SIP&diff=3614&oldid=prevMike Lunn: /* Remote phone rings, answer, no one there, no audio at all */2015-08-13T18:52:05Z<p><span dir="auto"><span class="autocomment">Remote phone rings, answer, no one there, no audio at all</span></span></p>
<table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr class="diff-title" lang="en">
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:52, 13 August 2015</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l55" >Line 55:</td>
<td colspan="2" class="diff-lineno">Line 55:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Navigate to Phone Maintenance=>Advanced=>Autoprovision and uncheck Auto Download Config.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Navigate to Phone Maintenance=>Advanced=>Autoprovision and uncheck Auto Download Config.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#If you want set this field in the global template for all phones you need to modify the field <code>BeginPort="1000" EndPort="1012"</code> and change the ports to something unused that is not 1000-1012. If you use this method, you don't have to disable Auto Download Config or do any manual settings in the phone.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#If you want set this field in the global template <ins class="diffchange diffchange-inline">(PBXSetup=>Phone Global) </ins>for all phones you need to modify the field <code>BeginPort="1000" EndPort="1012"</code> and change the ports to something unused that is not 1000-1012. If you use this method, you don't have to disable Auto Download Config or do any manual settings in the phone.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== After rebooting PBX Remote Phones do not recover quickly ===</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== After rebooting PBX Remote Phones do not recover quickly ===</div></td></tr>
</table>Mike Lunn