Q Manager

Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.

Click the link for Q Manager [Release Notes]

Installation

• Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
  • User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
• Save and Apply Changes.
• Click the Restart Call Manager button.
• Q Manager requires that your PC have .NET Framework 4.0 installed.
• Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
  • NOTE: You may need to be using Internet Explorer to one click install.
• Click Settings in Q Manager if the settings are not displaying on launch
• Set Username to an Extension Number that is assigned a license
• Set Password to the Voicemail PIN of the Extension
• Set Server Address to the IP of the PBX
• Leave Port at the default of 5048
• Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.

Training Video

The following [Video] goes over how to use Q Manager, with some basic setup instructions near the end.

[Q Manager Icons Explained]

Chat

The PBX has a built in XMPP Server that allows Q Manager to use Chat.

• Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
• Ensure that Chat Server Status says Running
• Apply Changes
• Click Settings in Q Manager
• Click Chat and ensure its enabled
  • Q Manager automatically uses the same settings for the extension