IP PBX Manual Appendix 10 TroubleShooting

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Appendix 10: Troubleshooting (FAQ)

(Q) Why does my Aastra phone freeze with 100% done written on the screen?

(A) The phone is attempting to access an unreachable network. You need to manually change the TFTP server IP on the phone to match the PBX IP. Also make sure that PBX Network Settings IP matches your actual PBX IP. If it does not, change it and SAVE the change. Make sure that the PBX Sip IP has been properly set:

STEPS:

1. Change the setting in PBX Setup / SIP.
2. Click on “Apply Changes” button to commit the changes to the database
3. Restart the phone.

(Q) Why did my phone restart with an old configuration after using Auto Discovery to create a new extension, assign and restart the phone?

(A) When you create a new extension you are taken to the Create Extensions page. After you click on the "Create" button you must then click on "Apply Changes" before restarting the affected phones.

(Q) Why does my Aastra phone hang (or freeze) with "40% Done" written on the screen?

(A) This is a known issue with the Aastra 480i model that sometimes occurs after Factory Defaulting the phone. You need to turn the phone off and turn it back on. Remove the power connection, wait a few seconds and then re-connect the power.

(Q) Why won’t my time zone on my voicemail change after my system settings have been changed?

(A) You have to go to PBX>Services and click on the Restart PBX button in order for the changes to take effect.

(Q) Why can’t I delete a menu?

(A) Be sure the menu is not being used in incoming routing.

(Q) What is the default IP Address for the IP PBX?

(A) The IP Address for the PBX is 192.168.1.249