IP PBX Manual System Admin PBXSetup Feature Codes

support@ipitomy.com | 941.306.2200 (Opt 2 for Support) You are viewing the IPitomy IP PBX Manual, Table of Contents.

---

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code	Then Enter	Function Description	Notes
*8* + Ext		Whisper
*9* + Ext		Listen
3* + Ext		Invoke Follow-Me for Ext	Dials the Extension's Follow-me destination(s)
4* + Ext		Call VMBox Cascading List	Use to test Cascading Notification List operation
99		Group Call Pickup	n/a
99 + Ext		Directed Call Pickup	n/a
923	Mailbox password	Access your VMB	(when no button is available)
924	Mailbox# password#	Access a VMB from any extension	Use from someone else's phone
926	wait for prompt... first letters of person's name	Company Directory	Access Company Directory
**+ Ext		Group Page or Extension Page	Multicast Paging impacts network traffic less.  Note multicast paging is configured by multicast ext # and does not use **.
* + Ext		Transfer to this extension's VMB	Direct to VM Transfer

Forwarding Feature Codes

Code	Suffix	Function Description	Notes
*91		PBX Call Forward	Use to Enable or Access PBX-CFWD
*92		PBX CFWD Destination	Use to input FWD destination
*90		PBX Call Forward Disable	Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Code	Then Enter	Function Description	Notes
*0	n/a	Go to Schedule Mode	n/a
*1	n/a	Go to Day Mode	n/a
*2	n/a	Go to Night Mode	Ext must be assigned Operator "Y"
Press Day/Night button	0	Go to Schedule Mode	Ext must be assigned Operator "Y"
Press Day/Night button	1	Go to Day Mode	Ext must be assigned Operator "Y"
Press Day/Night button	2	Go to Night Mode	Ext must be assigned Operator "Y"

Active Call Feature Codes

Code	Then Enter	Function Description	Notes
#*	Ext Number + #	Attended transfer	Allows you to announce the call
##	Ext Number + #	Blind transfer	Just transfer the call.
*#		Call Record	Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Code	Suffix	Function Description	Notes
0*		Pause Phone in Queues	Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
1*		UnPause Phone in Queues	Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number	Agent Number	Pause Agent	Doesn't pause phone
1* + Agent Number	Agent Number	UnPause Agent	Doesn't UnPause phone
2*		Agent LogIn	PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext		Log Agent In at Ext
3*		Agent LogOut	PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

Code	Function	Description
*	ConfRm Feature Menu	Accesses the features available while in conference
*1	Mute/UnMute
*2	Lock/UnLock	Only available to the Conference Administrator
*3	Eject Last User	Only Availale to the Conference Administrator
*4	Decrease Conference Volume
*6	Increase Conference Volume
*7	Decrease User Volume
*9	Increase User Volume
*8	Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.

Additionally, at the bottom of the page you can find a section that allows for configuration of System Speed Dials.

Speed Dialing Section

Sections/Fields	Description
Extension	Enter a 2 digit code between 00 and 98. This is the code the user will enter to access the speed dial.
Label	Enter a recognizable value that relates to the number being dialed
PSTN number	This is the phone number that will be dialed when the code is dialed. Only enter digits that could be dialed from a phone (numbers, *, #).

Add Speed Dial

STEPS:

1. From the PBX Setup->Feature Codes page, locate the Speed Dialing section.
2. Enter the Extension number, Label name and PSTN number for the speed dial in the Add/Edit Speed Dial section.
3. Click on the Save Entry button to save the information. The system will create the speed dialing code and it will appear in the listing.
4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Edit Speed Dial

STEPS:

1. From the PBX Setup->Feature Codes page, locate theSpeed Dialing section.
2. Click on the icon to the right of the speed dial code you want to edit. The information for the speed dial code will appear in the Add/Edit Speed Dial section.
3. Edit the necessary information then click on the Save Entry button to save the information.
4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Delete Speed Dial

STEPS:

1. From the PBX Setup->Feature Codes page, locate theSpeed Dialing section.
2. Select the icon to the right of the speed dial code you want to remove. To remove multiple speed codes at one time, click on the box to the left of the codes then click the Delete Selected button.
3. The file name is removed from the list of speed dial codes.
4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Import/Export Speed Dialing List (CSV)

STEPS:

1. From the PBX Setup->Feature Codes page, locate the Import/Export List section.
2. Click on the Browse button in that section of the page.
3. Specify the location of the file you want to import from or export to and then click the appropriate function button (import or export).
4. The system will perform the function you selected and will tell you whether it was successful in the attempting to process the request.
5. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.