IP PBX Manual System Admin PBXSetup Feature Codes

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Contents

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code
Then Enter
Function Description
Notes
*8* + Ext

Whisper

*9* + Ext

Listen
3* + Ext

Invoke Follow-Me for Ext Dials the Extension's Follow-me destination(s)
4* + Ext

Call VMBox Cascading List Use to test Cascading Notification List operation
99

Group Call Pickup n/a
99 + Ext

Directed Call Pickup n/a
923 Mailbox password
Access your VMB (when no button is available)
924 Mailbox# password#
Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name
Company Directory Access Company Directory
**+ Ext

Group Page or Extension Page
Multicast Paging impacts network traffic less. 
Note multicast paging is configured by multicast
ext # and does not use **.
* + Ext

Transfer to this extension's VMB Direct to VM Transfer

Forwarding Feature Codes

Code
Suffix Function Description Notes
*91

PBX Call Forward
Use to Enable or Access PBX-CFWD
*92

PBX CFWD Destination Use to input FWD destination
*90
PBX Call Forward Disable Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Code
Then Enter
Function Description Notes
*0 n/a Go to Schedule Mode
n/a
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button
2 Go to Night Mode Ext must be assigned Operator "Y"

Active Call Feature Codes

Code
Then Enter
Function Description Notes
#*
Ext Number + #
Attended transfer Allows you to announce the call
## Ext Number + #
Blind transfer Just transfer the call.
*#

Call Record Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Code
Suffix Function Description Notes
0*
Pause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
1*
UnPause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number
Agent Number
Pause Agent Doesn't pause phone
1* + Agent Number
Agent Number
UnPause Agent Doesn't UnPause phone
2*
Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext

Log Agent In at Ext

3*
Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

Code
Function
Description
* ConfRm Feature Menu Accesses the features available while in conference
*1 Mute/UnMute
*2 Lock/UnLock Only available to the Conference Administrator
*3 Eject Last User Only Availale to the Conference Administrator
*4 Decrease Conference Volume
*6 Increase Conference Volume
*7 Decrease User Volume
*9 Increase User Volume
*8 Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.


Additionally, at the bottom of the page you can find a section that allows for configuration of System Speed Dials.

Speed Dialing Section

Speeddialing.png
Sections/Fields
Description
Extension
Enter a 2 digit code between 00 and 98. This is the code the user will enter to access the speed dial.
 Label
Enter a recognizable value that relates to the number being dialed
 PSTN number
This is the phone number that will be dialed when the code is dialed. Only enter digits that could be dialed from a phone (numbers, *, #).

Add Speed Dial

STEPS:

  1. From the PBX Setup->Feature Codes page, locate the Speed Dialing section.
  2. Enter the Extension number, Label name and PSTN number for the speed dial in the Add/Edit Speed Dial section.
  3. Click on the Save Entry button to save the information. The system will create the speed dialing code and it will appear in the listing.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Edit Speed Dial

STEPS:

  1. From the PBX Setup->Feature Codes page, locate theSpeed Dialing section.
  2. Click on Penciledit.png the icon to the right of the speed dial code you want to edit. The information for the speed dial code will appear in the Add/Edit Speed Dial section.
  3. Edit the necessary information then click on the Save Entry button to save the information.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Delete Speed Dial

STEPS:

  1. From the PBX Setup->Feature Codes page, locate theSpeed Dialing section.
  2. Select the Deleteselected.png icon to the right of the speed dial code you want to remove. To remove multiple speed codes at one time, click on the box to the left of the codes then click the Delete Selected button.
  3. The file name is removed from the list of speed dial codes.
  4. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.

Import/Export Speed Dialing List (CSV)

STEPS:

  1. From the PBX Setup->Feature Codes page, locate the Import/Export List section.
  2. Click on the Browse button in that section of the page.
  3. Specify the location of the file you want to import from or export to and then click the appropriate function button (import or export).
  4. The system will perform the function you selected and will tell you whether it was successful in the attempting to process the request.
  5. Click on the Apply Changes link at the top of the page to save the information and commit the changes to the database.
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