Difference between revisions of "Q Manager"
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*Leave Port at the default of 5048 | *Leave Port at the default of 5048 | ||
*Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager. | *Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager. | ||
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| + | ==Training Video== | ||
| + | The following [[http://www.youtube.com/watch?v=ArDyehd6dXI| Video]] goes over end user and some basic set up of Q Manager. | ||
Revision as of 15:47, 4 March 2014
Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.
Click the link for Q Manager [Release Notes]
Installation
- Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
- User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
- Save and Apply Changes.
- Click the Restart Call Manager button.
- Q Manager requires that your PC have .NET Framework 4.0 installed.
- Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
- NOTE: You may need to be using Internet Explorer to one click install.
- Set Username to an Extension Number that is assigned a license
- Set Password to the Voicemail PIN of the Extension
- Set Server Address to the IP of the PBX
- Leave Port at the default of 5048
- Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.
Training Video
The following [Video] goes over end user and some basic set up of Q Manager.