Difference between revisions of "Q Manager"
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Click the link for Q Manager [[http://wiki.ipitomy.com/wiki/Q_Manager_Release_Notes| Release Notes]] | Click the link for Q Manager [[http://wiki.ipitomy.com/wiki/Q_Manager_Release_Notes| Release Notes]] | ||
| − | ==Installation== | + | == Installation == |
| − | *Log into the PBX and assign Q Manager licenses to extensions. | + | *Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services. |
**User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions. | **User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions. | ||
*Save and Apply Changes. | *Save and Apply Changes. | ||
*Click the Restart Call Manager button. | *Click the Restart Call Manager button. | ||
*Q Manager requires that your PC have .NET Framework 4.0 installed. | *Q Manager requires that your PC have .NET Framework 4.0 installed. | ||
| − | *Once .NET Framework 4.0 is installed, click the following link for the [[http://www.ipitomy.com/index.php/support-center-q-manager | + | *Once .NET Framework 4.0 is installed, click the following link for the [[http://www.ipitomy.com/index.php/support-center-q-manager%7C Q Manager File]] |
**NOTE: You may need to be using Internet Explorer to one click install. | **NOTE: You may need to be using Internet Explorer to one click install. | ||
*Click Settings in Q Manager if the settings are not displaying on launch | *Click Settings in Q Manager if the settings are not displaying on launch | ||
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*Leave Port at the default of 5048 | *Leave Port at the default of 5048 | ||
*Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager. | *Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager. | ||
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| + | [[File:QManager-GeneralSettings.jpg|File:QManager-GeneralSettings.jpg]] | ||
==Training Video== | ==Training Video== | ||
Revision as of 17:54, 4 March 2014
Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.
Click the link for Q Manager [Release Notes]
Installation
- Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
- User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
- Save and Apply Changes.
- Click the Restart Call Manager button.
- Q Manager requires that your PC have .NET Framework 4.0 installed.
- Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
- NOTE: You may need to be using Internet Explorer to one click install.
- Click Settings in Q Manager if the settings are not displaying on launch
- Set Username to an Extension Number that is assigned a license
- Set Password to the Voicemail PIN of the Extension
- Set Server Address to the IP of the PBX
- Leave Port at the default of 5048
- Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.
Training Video
The following [Video] goes over how to use Q Manager, with some basic setup instructions near the end.
Chat
The PBX has a built in XMPP Server that allows Q Manager to use Chat.
- Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
- Ensure that Chat Server Status says Running
- Apply Changes
- Click Settings in Q Manager
- Click Chat and ensure its enabled
- Q Manager automatically uses the same settings for the extension