Recording in a Conference Bridge

Since * is a special key in a Conference bridge, you cannot record a call by dialing *# from within the Conference. Here are two methods that can be used to accommodate an end users desire to record their Conference bridge calls.

• Call Manager/QManager
  • Using the record feature in Q/Call Manager is a quick and easy way to record a call you are on in the Conference Bridge as it uses a different means to record.

• Creating a Three-Way Call to another phone
  • Start by making a call from your Conference phone to another phone in the office. Once answered, start a 3-Way Call from the Conference phone into the Conference Bridge. Once all parties are connected, go to that 'other phone' and dial *#. This will result in the entire Conference call being recorded.