Training: Class of Service

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Class of Service (CoS) Training Module - IPitomy Communications

At IPitomy Communications, the Class of Service (CoS) feature is a fundamental aspect of our call management strategy. It allows for the customization of dialing permissions and call handling to suit specific operational needs. This training module provides comprehensive guidance on the effective utilization of CoS in various scenarios.

Introduction to Class of Service

Class of Service in IPitomy systems is a configuration of dialing permissions assigned to individual extensions. This feature enables the control of outbound routes for CoS members and can include restrictions on specific internal extensions, menus, groups, and conference rooms.

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Usage examples

CoS for Different Physical Locations

In environments with multiple locations, each may require distinct e911 settings or local caller IDs. A unique CoS can be created for each location, encompassing all standard dialing routes and a custom 911 route that employs the location's registered e911 phone number, ensuring accurate information is relayed to emergency services.

Managing Dialing Permissions

CoS is instrumental in managing specific dialing permissions, such as restricting international calls. Different CoS categories can be created based on dialing permissions, where standard routes (7, 10, 11-digit dialing) are universally available, but access to international dialing is limited to authorized users.

Call Recording Management

CoS can also be used to manage call recording settings. Various user groups can have unique CoS settings, differentiating between routes set to record calls and those that are not, addressing both compliance and privacy concerns.

Internal Dialing Restrictions

Implementing internal dialing restrictions is a key application of CoS, exemplified in setups like a lobby courtesy phone. Such a CoS configuration would allow calls to internal menus or reception groups while barring all external dialing.

Shared Hosted Systems

In shared PBX environments, CoS ensures the segregation of different organizations. Each organization's CoS restricts dialing to their specific destinations, such as extensions, groups, and conferences, maintaining privacy and security in a shared system.

Action Items

  • Acquaintance with the CoS interface in the IPitomy system.
  • Understanding the specific communication needs of the organization or client for effective CoS customization.
  • Periodic review and update of CoS settings to reflect the changing needs of the organization.

Conclusion

Class of Service is a vital and versatile feature in IPitomy systems, offering precise control over call handling and permissions. Mastery and effective implementation of CoS are key to optimizing our communication solutions.